GENERAL
1. Does it cost me anything to play for fun?
2. Is there an age requirement to play?
3. Is Cleopatra Palace Casino licensed?
4. How can I be assured the games are fair?

1. Does it cost me anything to play for fun?
No, all of our games are available to download and enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish.

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2. Is there an age requirement to play?
There is no age requirement to play the games for fun.

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3. Is Cleopatra’s Palace Casino licensed?
Yes, we use license from Real Time Gaming software and operate with complete compliance of all laws pertaining to online gambling.

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4. How can I be assured the games are fair?
All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.

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GAMES
1. What games does Cleopatra’s Palace Casino offer?
2. Where can I find detailed instructions for the various games you offer?
3. How can I be sure the games are fair?
4. How do the odds for your software compare to the odds at land-based casinos?
5. After placing a bet, I change my mind. How can I remove the bet?
6. I'd like to see a record of my gameplay, is this available anywhere?

1. What games do Cleopatra’s Palace Casino offer?
Cleopatra’s Palace Casino offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we offer over 35 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.

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2. Where can I find detailed instructions for the various games you offer?
Detailed game play rules and complete instructions for all our games can be accessed by clicking the rules button available on each game from within the software.

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3. How can I be sure the games are fair?
All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.

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4. How do the odds for your software compare to the odds at land-based casinos?
In the United States there are 13 states that have land based casinos. You will be pleasantly surprised to learn how they compare to Cleopatra’s Palace's.

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5.I'd like to see a record of my gameplay, is this available anywhere?
Yes, complete records of the entire game play history for your account can be obtained by contacting customer service.

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DOWNLOAD/ INSTALLATION
1. How long will it take for me to download the games?
2. I've downloaded the software but now what do I do?
3. I can't seem to find the file that I downloaded. How can I locate it?
4. What is "the Desktop"?
5. How do I create an account?
6. Is my account information kept confidential?
7. I keep getting a "Required information needed" error when trying to login. What do I do now?
8. I can't remember my password. How can I retrieve it?
9. Will your software work on my Macintosh?
10. I am on AOL, can I still use your software?
11. What are the minimum system requirements to play?

1. How long will it take for me to download the games?
Since our software is the fastest downloading casino package on the net, your download wait time should be very small no matter what speed your connection is. The approximate download times are as follows:
• Connection Speed Approximate Download Time
• 28.8 Modem 18 minutes
• 56k Modem 9 minutes
• DSL / Cable Modem / T1 Less than 30 seconds

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2. I've downloaded the software but now what do I do?
You should see a file on your desktop named "smartdownload.exe". Simply double-click the file and follow the installation instructions.

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3. I can't seem to find the file that I downloaded. How can I locate it?
If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type "smartdownload.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.

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4. What is the "Desktop"?
Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer," "Recycle Bin," and any other programs your system may have pre-installed.

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5. How do I create an account?
Creating an account is quick and easy, simply double-click Cleopatra’s Palace's icon on your desktop and then click the "new account" button. After filling out the required information , click "create", and you will be ready to log in to your new account.

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6. Is my account information kept confidential?

Yes. Your account information is protected by our software's state-of-the-art 128 encryption technology and will always be kept completely confidential.

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7. I keep getting a "Required information needed" error when trying to login. What do I do now?
If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your user name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your username and retype your password. Remember, although your username is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.

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8. I can't remember my password. How can I retrieve it?
In order to retrieve a forgotten password you will need to contact our support department at support@cleopatraspalacecasino.com, or you can call our support department by phone 24 hours a day at: 1 888 512 3769

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9. Will your software work on my Macintosh?
No, at this time our software is not compatible with the Macintosh operating system.

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10. I am on AOL, can I still use your software?
Yes, AOL users can download and play our software with AOL version 3.0 or later.

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11. What are the minimum system requirements to play?
The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.

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